Shipping policy
Last Updated: October 21, 2026
1. Geographic Delivery Coverage
We ship throughout the United States. Please select the United States as your delivery country and enter your complete shipping address at checkout to confirm delivery availability.
2. Shipping Rates and Free Shipping
We offer free shipping on orders delivered within the United States.
Please review the shipping information and order total displayed at checkout before placing your order.
3. Order Processing Time
Orders are generally processed within 1–3 business days after the order is placed, subject to payment confirmation and any necessary order verification.
Business days are Monday through Friday, excluding public holidays. Order processing time is separate from shipping transit time.
4. Shipping Transit Time and Estimated Total Delivery Time
The estimated shipping transit time is 6–9 business days after order processing is completed. The estimated total delivery time is 7–12 business days from the date an order is placed, including both order processing time and shipping transit time.
Delivery timeframes are estimates and may vary depending on the delivery address, carrier operations, weather conditions, and other circumstances affecting transportation.
5. Shipping Label and Tracking Information
After order processing is completed, a shipping label will be uploaded, and the available order shipping information will be displayed in your customer account. Please sign in to your account to view your order and shipping details.
The creation or upload of a shipping label does not necessarily mean that the carrier has physically received or scanned the package. Tracking updates may take additional time to appear after the package enters the carrier's network.
6. Shipping Address Accuracy and Delivery Issues
Please ensure that your shipping address is complete and accurate, including the street address, apartment or unit number , city, state or region, postal code, and contact information.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once order processing or shipment preparation has begun. We will review your request and advise whether a change can be made.
If a package cannot be delivered, is returned to the sender, or experiences another delivery issue, please contact us so we can review the circumstances and explain the available next steps.
7. Split Shipments and Multiple Packages
Orders containing multiple items may occasionally be shipped in separate packages. If this occurs, separate shipping information or tracking numbers may be provided for the packages.
Where an order is divided into multiple packages, you will not be charged additional delivery fees beyond the total shipping price confirmed at checkout solely because the order was split into multiple shipments.
8. Refused Deliveries and Returned Packages
If a package is refused, remains uncollected, or is returned to the sender, please contact us for assistance. Any applicable cancellation, return, or refund request will be reviewed in accordance with our Return & Refund Policy, Payment Terms, and applicable law.
Any applicable shipping-cost responsibilities will depend on the circumstances of the order and the terms of our applicable policies. We do not charge a restocking fee for eligible returns.
9. Shipping Delays and Circumstances Beyond Our Control
Delivery may be delayed by severe weather, natural disasters, carrier service disruptions, transportation interruptions, or other circumstances beyond our reasonable control.
If you experience a significant shipping delay, please contact us with your order number so we can review the available shipping information and assist you with the next steps.
Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.
10. Shipping Support and Contact Information
If you have questions about order processing, shipping information, tracking updates, delivery delays, or a package that has not arrived, please contact us using the information below.
11. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order status, please contact us:
Frostjade
Website:
www.frostjade.com
Email:
hello@frostjade.com
Phone:
+1 279-205-9036
Business Address:
2 BARGEMON
NEWPORT COAST, CA 92657
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
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